Free Shipping - On orders within the USA
We ship orders vis USPS, UPS or FedEx. ( free shipping applies to carrier we choose)
For expedited shipments additional shipping charges will apply.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International Shipping
We do ship internationally - please inquire about rates
Payment
We accept all Major Credit Cards and PayPal
or Bank wire
Payments must be in US currency,
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please email sales@innovativeink.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. All returned product must have an RMA number!
You will to receive your refund within 2 to 3 business days after we receive the return.
Warranty - Handheld Printers and Inline printers
1 year from date of shipment
Innovative Ink Technology will fix or replace a undamaged unit that is not printing correctly. This does not cover cracked screen/case or damaged contact cartridge pins, caused by installing ink cartridges incorrectly or cartridges not approved by Innovative Ink Technology. And printers not used according to manufacture instructions.
We offer a 100% Satisfaction Guarantee. If you are not satisfied, we will take back an opened or partially used product within 45 days of purchase. Contact us for a free replacement or refund and to obtain a Return Merchandise Authorization Number. Shipping charges are non-refundable and NO restocking fees apply. Products that are returned due to customer dissatisfaction are limited to one set of opened or partially used items.
Will using Innovative Ink Technology compatible ink/toner void my printer warranty?
NO! Compatible inks and toners will NOT void your warranty. OEM technicians sometimes tell consumers that use of third party supplies may "void your warranty" or "violate the terms of a service contract". THIS IS NOT TRUE AND MAY BE A VIOLATION OF FEDERAL TRADE LAWS IF ENFORCED BY THE MANUFACTURER.
What if I have a problem with Innovative Ink Technology ink?
We fully warrant the performance of our compatible products in your printer. If for any reason you believe the use of our compatible ink is responsible for a problem with your machine, please contact us right away, and one of our technicians will assist you in resolving your issue. If we are unable to resolve your issue over the phone, we will contact an authorized service provider in your area as soon as possible. If any damage is found to be caused by our compatible ink or toner we will, at our discretion, cover the cost of the repair or replacement of the printer. Please do not contact a service provider on your own, service performed without our prior knowledge will void your Ink warranty with Innovative Ink Technology products.
Questions Please call us 512-836-5308 or email sales@innovativeink.com