Shipping/ Returns / Warranty

Free Shipping - On orders over $75.00 within the USA (See details during checkout)

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 6 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 3 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. All returned product must have an RMA number!

Warranty

What kind of warranty does Innovative Ink Tecnology offer?
We offer a 100% Satisfaction Guarantee. If you are not satisfied, we will take back an opened or partially used product within 45 days of purchase. Contact us for a free replacement or refund and to obtain a Return Merchandise Authorization Number. Shipping charges are non-refundable and NO restocking fees apply. Products that are returned due to customer dissatisfaction are limited to one set of opened or partially used items. 

Will using Innovative Ink Technology compatible ink/toner void my printer warranty?
NO! Compatible inks and toners will NOT void your warranty. OEM technicians sometimes tell consumers that use of third party supplies may "void your warranty" or "violate the terms of a service contract". THIS IS NOT TRUE AND MAY BE A VIOLATION OF FEDERAL TRADE LAWS IF ENFORCED BY THE MANUFACTURER. 

What if I have a problem with Innovative Ink Technology ink/toner products?
We fully warrant the performance of our compatible products in your printer. If for any reason you believe the use of our compatible ink or toner is responsible for a problem with your machine, please contact us right away, and one of our technicians will assist you in resolving your issue. If we are unable to resolve your issue over the phone, we will contact an authorized service provider in your area as soon as possible. If any damage is found to be caused by our compatible ink or toner we will, at our discretion, cover the cost of the repair or replacement of the printer. Please do not contact a service provider on your own, service performed without our prior knowledge will void your Ink / Toner warranty with Innovative Ink Technology products.

Questions Please call us 1-800-572-1031